Exchanges (For Retail Purchases Only)

We want you to be fully satisfied with your order, but if something is not right, please let us know. We offer an "exchange only" policy with no refunds. Returned merchandise must be received in our warehouse within 14 days of your receipt of the merchandise. Any merchandise returned that is received in our warehouse after 14 days of your receipt of the merchandise will not be eligible for an Exchange or Store Credit. Customers have the option of returning merchandise for Exchange or Store Credit per the guidelines below.

Exchanges & Store Credits

You can return unworn, unwashed, unused and unsoiled merchandise within 14 days of your receipt of the merchandise for Exchange or Store Credit. If you return a product to us, you are responsible for all shipping, duties, taxes and handling fees for the merchandise you are returning (standard US cost $4.50). We cannot accept C.O.D. shipments. Please ensure the merchandise sent back to us is sent via an insured, traceable method. We are not responsible for any returned packages not received or packages that are damaged while in transit. Returned items must be unworn, unwashed, unused, unsoiled, in its original condition and have all tags and packaging attached. Items that do not meet these standards will not be exchanged and will not be disregarded.

For Exchanges, the merchandise may only be exchanged for other merchandise of equal or lesser value. The customer is responsible for all shipping, duties, taxes and handling fees to have exchanged merchandise sent to them. For Store Credit, customers will be offered 80% of the cost of the merchandise returned (20% will be charged as a restocking fee), less the original shipping charges.

On the bottom of your invoice, note the reason(s) for the return and what you would like to exchange for.
Enclose your packing slip with the item and ship to:
Melondipity
Attn:Exchanges
3850 Bessemer Rd
Suite #120
Mt Pleasant, SC 29466

Please allow 10 business days after receipt in our warehouse for your Exchange or Store Credit to be processed. Store Credits expire after one year from date of return.

Sales and Clearance Merchandise

Sales and Clearance Merchandise:
All Sale and Clearance items are a Final Sale and will not be accepted for Exchange or Store Credit.
Please feel free to contact us with any questions you may have.

Thank you for being our customer!